WARRANTY CLAIM PROCEDURES & GUIDELINES:
Simply email the details of the order and the issue you’re having with the wheels to:firstname.lastname@example.org
The reported issue or issues will be reviewed within 24 hours, and a detailed response including instructions on how to best resolve the issue will be sent. There are no pre-determined guidelines by which we need to abide. Each claim is resolved on a case-by-case basis regardless of who’s at fault or what caused the problem. We’ll take care of it without hesitation. If it’s a non-warranty repair issue, we’re also happy to cover it however you’d like, at minimal costs. Refinishing and repair work is performed in-house and is not a profit center for Euro Racing Wheels. Therefore if any costs are in fact incurred in these cases, the cost of material and labor is directly passed along to you. We do not have a set pricing structure for non-warranty repair work. The price of the necessary parts and labor is determined once said wheels are received and the damage assessed. At that time, we will provide a written estimate on the job at a price based on our cost of material and labor. Should a rough estimate be required prior to the wheels being shipped, we would be happy to provide one. You would simply provide as much information as possible via email, and we will provide you with a rough estimate. These things happen, and we prefer to take care of any rebuilds, repairs and / or refinishing in-house to ensure that the wheels are properly assembled and / or finished to avoid safety and quality issues in the future.
Every single wheel is linked to a 4 digit number which is the wheels identification. By pulling the history on the number, we’re able to see all original order details, communication corresponding to the order, and post order notes, if any. With this being said, there are no untraceable issues or un-resolvable cases that we’re unable to remedy. If ever you would like to obtain this information from us, please feel free to email or call us anytime with your request.
The wheels you are purchasing are custom built, custom tailored, and specifically finished to your taste. They are precise fit wheels, meaning they are not universal and will ONLY fit your vehicle. The wheels are not kept in stock as inventory and are specifically machined for you, and only you, when the order is placed. With this being said once and order is placed, it is non-cancelable. Your deposit is non-refundable, and you are entering into a signed agreement with our company. Once you receive your invoice, you have 24 hours to make any revisions. If we do not receive any written communication reflecting changes within 24 hours, we assume that the order is correct. It will then go into production as-is. Once production begins, changes may be granted at the discretion of EURO RACING WHEELS. If no communication is received prior to the 24 hour grace period, you are in essence confirming that you will fulfill your obligation to purchase these wheels as specified in the invoice. Under no circumstances can an order be returned. However should an order have a problem, we do have our warranty policy explaining details on how the problem will be addressed. We do not guarantee delivery time. As stated, these are custom built wheels and can take long periods of time to produce depending on the circumstances. We give you an estimated time of delivery, however, we cannot guarantee it.